We know starting your job search can bring up lots of questions - and we're here to make things as clear and simple as possible.
Here are some of the most common questions we hear from people we support at Mylestones Employment, along with straightforward answers to help you feel confident about your next steps.
Frequently Asked Questions
What is Inclusive Employment Australia?
A national initiative that helps people with disability, injury, or health conditions find and keep meaningful work.
Inclusive Employment Australia will:
• deliver participant focused employment services
• increase flexibility and tailoring of supports
• broaden eligibility to include more jobseekers
• have a strong focus on quality service delivery
• increase wage subsidies to support the creation of employment opportunities.
Who can register with Mylestones Employment?
Anyone with a disability, injury, or health condition who meets eligibility for Inclusive Employment Australia.
More people will be able to access support from 1 November 2025. All current participants will receive continued services in the new program.
In addition, the Inclusive Employment Australia program will expand eligibility to include people who have an assessed future work capacity of less than 8 hours per week, as well as those who do not receive an income support payment.
Is there a cost for jobseekers?
No.
Services are funded by the Australian Government.
If I am with Mylestones Employment and my local office is moving, can I keep Mylestones Employment as my service provider?
Yes!
You have full choice and control over who provides your supports, as outlined by the Department of Social Services.
If you would like to continue receiving support from Mylestones Employment, let your Job Development Officer know and we'll guide you through the process. This will ensure your services continue with us without interruption.
Do I have to live in a city to get support?
No.
We support people in metro, regional, and rural areas, from Outer North Brisbane to Townsville, Ipswich, Logan, Fraser Coast, and beyond.
Will I get one-on-one help?
Yes.
You'll have a dedicated Client Coordinator who will work closely with you to develop a plan.
They will then work with the broader Mylestones team to approach employers on your behalf, and when you are successful in starting work, our support officers will be there to ensure you have everything you need.
What if I've never had a job before?
That is not a problem – everyone has to start somewhere.
We can support with training, skill-building, and work experience to get you ready.
We have partnerships with training providers, to help get you the skills and experience you need. We can also arrange job trials, workplace tours and observational work experience opportunities, so that you can explore a range of opportunities.
Can you help me change careers?
Yes.
We can explore your interests and help you find work in a new field.
Do you only offer full-time jobs?
We work with employers to help find a range of work types that suit you, from full time, casual, part time and roles with flexible conditions. We can help negotiate what suits you best.
Will I keep getting support after I start work?
Yes.
We provide ongoing support to make sure you feel comfortable and settled. This support can be at your workplace, within in the community, on the phone or at one of our many office locations. The choice is yours.
We'll ensure you are being paid correctly, and that you know where to go for help and support.
What if I need changes at work to suit my needs?
We can arrange workplace adjustments so you can work safely and confidently.
We have arranged building modifications to workplaces to make things more accessible, from ramps and automatic doorways. We can assist with assistive technology solutions including braille printers, joysticks or mouse alternatives and headsets assistive technology and communication devices – such as a hearing loop system, touch screen, or screen reading software
Each individual has different needs. We work with JobAccess and your employer to arrange an assessment to identify what changes are needed to help you work safely and confidently.
Do you help with interview preparation?
Yes.
We'll help you with applications, resumes and interview practice. We can assist with transport to your interview, and if appropriate, we can attend the interview with you. In some cases, we will speak with employers to adapt their recruitment methods, to accommodate your needs.
What if I'm nervous about starting work?
We'll take things at your pace, providing encouragement and guidance along the way.
It’s normal to feel nervous about starting a new job. We’ll support you at your pace, from helping you figure out transport, travelling with you to work, to meeting you on your first day.
Our team will check in regularly to make sure you feel confident, settled, and supported every step of the way.
Can I get help finding a job near where I live?
Yes, we can match you to roles and employers with your local community.
We will help you know the best transport options, and identify where the best jobs for you are located.
Where is Mylestones Employment located?
We have offices across Queensland, including Brisbane, Cairns, the Fraser Coast, Ipswich, Logan and more.
How do I get started?
Contact your local Mylestones Employment office or fill out our online form - we'll be in touch shortly to start your journey.
For more information about how we can support you, please call us on 1300 635 627 or